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This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, we will uncover some assertive techniques that can be used under these circumstances.
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£24.00 / user / year

This course explores hygiene in relation to food premises. We will examine the legal requirements for any premises responsible for the preparation, distribution and sale of food. We will examine the four stages of effective cleaning and the implementation of a cleaning schedule. Furthermore we will look at maintenance and pest control.
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£24.00 / user / year

Two of life’s most important skills are the ability to influence and have a positive impact on the people around you. This module explores a range of strategies to help improve those skills.
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£24.00 / user / year

GDPR is designed to give control of data back to the individuals. This module explores the eight key rights that allow individuals to decide how their data is accessed, used and shared.
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£24.00 / user / year

The induction process is an opportunity to welcome new employees, ensuring they have the knowledge and support required to succeed, and to develop an understanding of the business and its objectives. This module explores the induction process, what it involves, common obstacles and the benefits of induction for both the individual and the organisation.
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£24.00 / user / year

Insider trading occurs when someone has access to information that’s not yet available to the public and uses it to their advantage in order to make a profit or avoid a loss when trading on a regulated market. This module explores both legal and illegal insider trading, the law and terminology related to insider trading, the investigative process, the types of insider and the impact their actions can have on an organisation, a market and the economy.
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£24.00 / user / year

This module explores the different types of customer and the importance of meeting the customer’s needs, both stated and un-stated. We will look at ways in which you can get to know your potential customers and how you can inform them of your organisations products and services. The more information you know about your customers, the more able you’ll be to meet their needs and deliver a positive experience.
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£24.00 / user / year

Under GDPR, organisations must demonstrate that they have a valid lawful basis before they can process an individual’s personal data. This module explores the different types of data and the requirements set out for each.
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£24.00 / user / year

Achieving life balance will enable you to pursue both professional and personal interests, but achieving this balance can be quite a challenge. On completion of this module, you’ll be able to recognise the signs of an unhealthy life balance, discover the secrets of finding and then sustaining a positive work-life balance and finally how to encourage others to achieve it.
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£24.00 / user / year

This module explores ‘moments of magic’ and how these ‘moments’ can generate return business. This involves providing great customer service and exceeding customer expectations. We will look at communication between the customer and the organisation and the importance of a customer care strategy.
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£24.00 / user / year

Objectives are part of our everyday working lives. This module explores the four main types of objective and how to achieve these objectives by following the Make Objectives Happen Loop.
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£24.00 / user / year

One of the biggest obstacles a leader faces is leading change. This module looks at the seven characteristics of effective change agents and explores the decision making process. A force-field analysis will help you to uncover both the driving and restraining forces for change. We will look at the importance of effective communication and active listening.
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£24.00 / user / year

Driving both positive and negative behaviour, emotions help us to understand others, and help others to understand us. This module explores the different types of emotion, emotional triggers and techniques for effectively managing your emotions in the workplace.
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£24.00 / user / year

Virtual teams work independently on a shared organisational purpose, using a range of technologies to communicate and collaborate. This module looks at the benefits and challenges of working in a virtual team, the importance of a clear communication plan and the role of the manager in ensuring the team’s success.
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£24.00 / user / year

Manual handling is the carrying and moving of any object and in the workplace, this can pose a notable risk. This course explores what you can do to reduce the risk of manual handling related injury. We will consider how to minimise the risk and consequence by implementing control measures. This course looks at what is safe when lifting or moving heavy loads and identifies the correct process to ensure you move and lift safely. Furthermore we will look at the law in relation to manual handling and the duties of both the employer and the employee.
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£24.00 / user / year

The Equality Act 2010 says you mustn’t be treated unfairly in employment because you are married or in a civil partnership. In this course, we’ll explore the definition of marriage and civil partnerships and the three types of discrimination which apply to this protected characteristic. We’ll examine the law, the protection it offers and what to do if you feel that you have been treated unfairly as a result of your marital status. Furthermore we will observe a case study to see the law in action.
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£24.00 / user / year

Mental health affects everyone and should be treated the same way as physical health. As a manager it’s your responsibility to look out for the mental well-being of your team and ensure they receive the support they need. This module explores what an organisation can do to support individuals in the workplace who are suffering with a mental health problem.
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£24.00 / user / year

Mindset is a set of beliefs that affect how you think, feel and behave. The mindset you adopt affects your outlook on life, shapes your actions and impacts your future… but your mindset is not set in stone. This module explores the different types of mindset and how to modify your own, to make a positive impact on your life.
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£24.00 / user / year

Motivation is the key to encouraging your staff to go the extra mile. This module will look at the who is responsible for motivating the workforce, the theories behind motivation and six steps to help you motivate both yourself and others.
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£24.00 / user / year

The aim of negotiation is to reach an agreement. This module explores the six phases of negotiation: preparation and planning, opening, exploring, testing, bargaining and closing and will equip you with the knowledge to carry out effective negotiations.
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£24.00 / user / year

Networking is an essential skill for individuals. This module explores the purpose and benefits of networking and offers a range of useful tips and techniques for networking both online and in-person, including how to navigate professional networking events.
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£24.00 / user / year

The Payment Card Industry Data Security Standard (P was established by five major international card schemes to combat card theft by providing a minimum level of card data security for all merchants, hardware and software developers, financial institutions and point-of-sale vendors around the world. This module explores what information card thieves target, the types of security offered by the PCI DSS, how to demonstrate compliance with the regulations and the penalties your organisation could face if it suffers a breach.
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£24.00 / user / year

Performance problems are likely to occur at some stage in the workplace. This module will examine the Human Performance system, a method of identifying performance problems before looking for solutions. We will look at how the working environment can influence performance and the importance of giving feedback when dealing with performance problems.
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£24.00 / user / year

Personal agility focuses on your ability to make the most of a challenging situation by accepting the present reality and using the resources available to you, to take the next step, moving forward towards a positive outcome. This module explores eight key personal agility habits and how personal agility can benefit both your professional and personal life.
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£24.00 / user / year

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