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Age

In this module we will consider the four main types of discrimination and what the law says to protect individuals, regardless of their actual or perceived age. We will also consider cases where discrimination relating to age can be objectively justified. Furthermore we will observe a case study to see the law in action.
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£24.00 / user / year

This course explores what is believed to be a historic problem but what is in fact a very current issue and that is slavery. We will look at the origins of slavery and the types of slavery that exist today. We will look at how to identify victims of slavery and consider some practical checks that can be carried out when employing new staff.
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£24.00 / user / year

This course explores the act of money laundering and its implications. It looks at ways in which proceeds of crime are hidden, the threat this poses to society and the type of businesses who are particularly vulnerable to becoming a victim of money laundering. We will look at the relevant laws and the penalties for those who are caught in the act. Furthermore we will consider checks that can be carried out to combat money laundering activities.
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£24.00 / user / year

An appraisal interview presents an opportunity for appraisees to clarify anomalies in their job descriptions, review their performance and resolve work-related problems. This module explores how to prepare for the appraisal interview, what types of questions to ask and what to consider moving forward.
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£24.00 / user / year

This module explores the interaction between the organisation and its customers. We will look at the importance of knowing your product, building a rapport and understanding the customer’s needs. You must gather information, present solutions, handle objections and gain commitment to make the sale.
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£24.00 / user / year

Questions form part of our everyday lives, but why do we ask them? This module explores the different types of questions and the situations in which they are most effective. We will also look at questions that should be avoided and how to set the scene for effective communication.
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£24.00 / user / year

Involving an internal thought process, through which a decision is made, judgements impact all aspects of our lives. This module looks at how judgements are made, the barriers to better judgements and how they can be overcome by countering default bias, taking risks and learning from experience.
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£24.00 / user / year

Body language forms an essential part of communication, with the interpretation of non-verbal signals as important as understanding what’s being said. In some cases first impressions are formed without a word being spoken. This module explores the interpretation of body language, eye contact, gestures and facial expressions in everyday communication.
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£24.00 / user / year

This course looks at the Law in relation to Bribery. You will learn about offences under the Bribery Act 2010, methods of prevention, what to do if you are being bribed and the consequences for those who participate in the act of paying or receiving a bribe. We will examine case studies throughout to observe the law in practice.
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£24.00 / user / year

This module explores career development and the five career stages. We will look at the importance of goal setting and the creation of an effective career plan. Furthermore, we will look at the importance of development opportunities in the workplace and will uncover the benefits for organisations who invest in their workforce and support career development.
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£24.00 / user / year

Challenging the Status Quo is a vital part of business development, as those that stand still are likely to fail. This module explores the importance of ancestral and adventurous thinking in the decision making process and uncovers some useful exercises to help you to think outside of the box and gain a fresh perspective. Finally we will explore the combination of logic, experience and intuition in making sound decisions.
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£24.00 / user / year

This module explores the difference between coaching and mentoring. We will look at how to coach and mentor effectively and how to create a personal development plan.
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£24.00 / user / year

This module explores the reasons for collaboration in the workplace, the different types of collaboration and the key to successful collaboration, including establishing a strong team and picking the right tools for the job.
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£24.00 / user / year

Emotional Intelligence is your ability to positively manage your own and other people’s feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and open relationships with your colleagues.
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£24.00 / user / year

This module explores using the telephone in the workplace and how to answer and make calls professionally. You won’t always have the knowledge or information to be able to help a caller with their enquiry and so this module gives advice on how to deal with such instances, from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression, this module will help you to make it a good one.
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£24.00 / user / year

This course explores the importance of temperature control in food preparation. We will examine how both time and temperature influence the growth of bacteria. We will look at food preservation and storage requirements. Furthermore we will examine the law in relation to temperature control and the consequences of noncompliance.
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£24.00 / user / year

Help your staff prevent the loss, or leakage, of critical information by upgrading the strength of the passwords they create. Your staff will learn how to create the perfect passwords and the consequences of failing to keep passwords private.
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£24.00 / user / year

Just one successful phishing attack can grind an entire business to a halt. Show your staff how to prevent a phishing attack from acquiring the personal financial details of themselves, your company and your customers.
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£24.00 / user / year

The internet is not the only way criminals may try to steal sensitive company information - your physical premises could be at risk, too. Educate your staff on how to deal with unfamiliar faces in a non-public place.
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£24.00 / user / year

Printing and faxing can pose a huge threat to your organisation's critical data. Teach your staff about the dangers of printing classified information to shared printers and how to fax sensitive data.
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£24.00 / user / year

Your staff will discover the importance of backing up data, and how this vital security measure can protect information loss resulting from human error, hardware failure and even malware.
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£24.00 / user / year

Communication from an organisation’s email address holds the same legal standing as a letter on your organisation stationery. This course will teach your staff email best-practice, the consequences of SPAM, and legal disclaimers.
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£24.00 / user / year

Criminals only need a few pieces of critical information to assume the digital identity of another person and wreak havoc with it - loan applications, credit debts and more. Train your staff to protect the identity of themselves and their customers.
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£24.00 / user / year

Messy desks can have a far deeper consequences than an untidy-looking office - they can lead to the loss, or leakage of confidential information. Teach your staff how to uphold a ‘clear desk policy’ and the importance of simple actions like locking a computer screen.
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£24.00 / user / year

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